Support Technician Vacancy - RJ - Provide face-to-face support to IT users, based on requests received via Remote Service or directly by the Contract Manager, respecting the agreed Service Levels. Contact, if necessary, other teams or service providers that may be related to the incident, or may assist in diagnosing and resolving the problem or request to be handled. Carry out technical assessments on problems with IT equipment and supplies, containing all clarifications requested by the CONTRACTOR. Monitor technicians from technical assistance or IT equipment warranty suppliers, during any maintenance on the equipment. If necessary, contact the requesting user to schedule the best day and time for the visit. Register, diagnose and solve problems in the scope of hardware, operating system and related areas, including carrying out any corrective maintenance on IT equipment, with parts provided by the CONTRACTOR, if necessary. Always identify, at the time of service, problems related to the characteristics of supplies and equipment used by customers (incompatible, damaged cartridges, with manufacturing defects or expired, unsuitable paper for the type of printer, equipment unsuitable for the service or used improperly by customers, etc.), forwarding your observations to your superior, who must inform the CONTRACTOR's inspector.